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Industry:
Technology, Cloud & Digital Solutions

Generative AI in Marketing Automation: Consumer Insights & Personalization Trends

Generative AI is revolutionizing marketing automation in the U.S., driving hyper-personalized customer experiences and data-driven insights. Market spending is expected to rise from ~$2.0B in 2025 to ~$7.0B by 2030, with adoption increasing from 25% to 74%. AI-powered personalization and content generation will boost ROI from 15% to 30% and raise customer satisfaction from 55% to 85%. Benefits include lower content creation costs, smarter campaign optimization, and improved engagement. With robust data protection, modular integrations, and phased adoption, generative AI will become a cornerstone of marketing automation by 2030.

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Category: 
Advanced
Insight Code: 
GAI9M
Format: 
PDF / PPT / Excel
Deliverables: Primary Research Report + Infographic Pack

What's Covered?

What are the key use cases for generative AI in marketing automation?
How do we measure ROI from AI-driven content generation and personalization strategies?
What are the risks associated with data privacy in generative AI-powered marketing?
Which vendors offer the most scalable and secure generative AI solutions for marketing?
How can generative AI help us deliver hyper-targeted campaigns while ensuring data compliance?
What KPIs should we track to evaluate the success of generative AI in marketing?
How can generative AI improve customer engagement and retention in e-commerce?
What tools and platforms can we use to implement generative AI in marketing automation?
How can we optimize our content generation workflows using generative AI?
What are the emerging trends in generative AI that will shape marketing automation by 2030?

Report Summary

Key Takeaways 

1. Generative AI spend grows from ~US$2.0B to ~US$7.0B by 2030.

2. Adoption rates increase from ~25% to ~74%, driving personalized experiences.

3. Personalization and content generation emerge as leading AI-powered strategies.

4. ROI from generative AI investments rises from ~15% to ~30%.

5. Customer satisfaction increases from ~55% to ~85% through AI-driven campaigns.

6. Content generation efficiency improves by ~40%, reducing operational costs.

7. Generative AI will be key for delivering real-time consumer insights and personalization.

8. Data privacy and security will remain top priorities in generative AI adoption.

a) Market Size & Share 

Generative AI spend in marketing automation is expected to grow from ~US$2.0B in 2025 to ~US$7.0B by 2030. The dual‑axis figure shows spend rising alongside adoption rates, which are expected to reach ~74% by 2030. Share consolidates around AI-driven personalization, content generation, and customer engagement platforms. Risks include privacy concerns, vendor fragmentation, and high upfront costs; mitigations include cross-vendor solutions, strong data protection, and phased implementation strategies.

b) Market Analysis 

Adoption of generative AI in marketing automation is set to rise significantly by 2030, with content generation and personalization driving the highest growth. The bar chart shows key KPIs, including cost reduction, ROI, and customer engagement. Generative AI will enable significant cost savings and improved customer satisfaction, especially in e-commerce and direct-to-consumer (D2C) channels.

c) Trends & Insights 

1) Generative AI is becoming essential for creating hyper-personalized customer experiences at scale. 2) The rise of AI-powered content generation tools will transform how marketers create and distribute content. 3) Consumer insights will drive more targeted campaigns and improve customer acquisition strategies. 4) Data privacy concerns and regulatory compliance will be key factors in the adoption of generative AI in marketing.

d) Segment Analysis 

Generative AI in marketing automation is having a major impact on e-commerce, retail, and D2C brands. These companies are leveraging AI to drive personalization, content generation, and customer engagement in real time. Traditional marketing sectors such as media, automotive, and telecommunications are also adopting generative AI to improve customer relationships and optimize marketing spend.

e) Geography Analysis 

By 2030, the USA will account for ~45% of the global generative AI spend in marketing, with the remainder split across Europe, APAC, and other regions. The focus will be on consumer-facing industries such as retail, automotive, and entertainment. U.S.-based companies are leading the charge in AI adoption, with e-commerce companies playing a crucial role in driving growth.

f) Competitive Landscape 

Key players in generative AI for marketing include AWS, Google Cloud, Microsoft, and specialized AI companies such as OpenAI and DataRobot. Differentiators: (1) advanced NLP models for content generation, (2) personalization algorithms, (3) real-time data insights, (4) integration with existing marketing tools, and (5) data privacy compliance. Procurement guidance: ensure strong data protection, scalability, and integration capabilities.

Report Details

Last Updated: September 2025
Base Year: 2024
Estimated Years: 2025 - 2030

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Singapore
68 Circular Road, #02-01
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Jakarta

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Cinnabar Hills, Embassy Golf Links Business Park, Bengaluru, Karnataka 560071
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