Transforming Mid-Sized HR from Support Functions to Strategic Growth Drivers: Measuring Productivity Through Lean Six Sigma and Tech Automation

This transcript examines how HR in mid-sized organizations can evolve into a strategic growth driver by directly linking activities to business outcomes such as revenue, productivity, and cost optimization. It highlights the importance of measuring HR productivity through transaction efficiency, stakeholder NPS, and financial impact. Technology adoption through HRMS and automation is critical to eliminate manual tasks and enable strategic focus. However, key challenges include lack of ROI visibility, limited investment in learning, and resistance to long-term capability building within organizations.