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Technology / SaaS
March 18, 2026
Technology / SaaS

Transforming Mid-Sized HR from Support Functions to Strategic Growth Drivers: Measuring Productivity Through Lean Six Sigma and Tech Automation

Explores HR transformation in mid-sized firms, highlighting shift from transactional roles to strategic growth drivers through KPI linkage, productivity measurement, and technology-led automation.

30 min
Former Head
India
Public
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Companies Discussed
Oracle (ORCL), SAP (SAP), Workday (WDAY)
Executive Summary
Topics Covered
Methodology
Free Preview — Executive Summary

This transcript examines how HR in mid-sized organizations can evolve into a strategic growth driver by directly linking activities to business outcomes such as revenue, productivity, and cost optimization. It highlights the importance of measuring HR productivity through transaction efficiency, stakeholder NPS, and financial impact. Technology adoption through HRMS and automation is critical to eliminate manual tasks and enable strategic focus. However, key challenges include lack of ROI visibility, limited investment in learning, and resistance to long-term capability building within organizations.

Topics Covered
  • Transition of HR from support function to growth driver
  • Measuring HR productivity through NPS and transaction efficiency
  • Linking HR outcomes to top-line and bottom-line impact
  • Role of Lean Six Sigma in HR performance improvement
  • Importance of HRMS and automation in enabling strategy
  • ROI measurement timelines for HR tech implementation
  • Talent, compensation, and retention challenges in mid-sized firms
  • Lack of investment in learning and training effectiveness
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Q: Can you walk us through the current GPU allocation framework at your organisation? How are you deciding between internal AI workloads and enterprise customer commitments? A: Sure. So the fundamental tension right now is that our internal AI teams — the ones building our own foundation models and inference services — are consuming GPUs at a rate that nobody anticipated even 18 months ago. We're talking about 3-4x the original projections. And that creates a real squeeze on what's available for enterprise customers. The allocation committee meets weekly now, which tells you everything. It used to be quarterly. We have a scoring matrix that weighs revenue potential, strategic importance, and internal capability gaps. But honestly, internal teams almost always win because the economics of our own AI services are so compelling compared to renting compute to enterprises...

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Expert Profile
Former Head at Tamarind Global
Duration
30 min
Call Date
March 2, 2026
Geography
India
Transcript Tier
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Companies Discussed
NVIDIA (NVDA)
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AMD (AMD)
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