Evolution of Indian Banking: Shifting from Generative AI to Agentic AI in Payment Process Automation with 40-50% Semi-Autonomous Flow Adoption

Agentic AI adoption in Indian banking is evolving, with private banks leading in payment process automation. Major players like HDFC and ICICI are advancing AI-driven payment systems, with over 50 million transactions annually. GenAI is widely used for data collection, while semi-autonomous systems handle reconciliation and fraud prevention. Adoption metrics reveal 40-50% of payments in banks are semi-autonomous, with fraud management and reconciliation showing high ROI. Key constraints include data compliance, legacy infrastructure, and the need for substantial investment in AI-enabled systems.